Refund policy

Return & Shipping Policy – Loira Mae

Important: Please read our return policy carefully. No exceptions will be made, as acceptance of these terms occurs at the time of purchase.

Returns

Timeframe: You have 30 days from the date of delivery to request a return. Returns requested after this period cannot be accepted.

Conditions:
Returned items must be unused, in their original condition, and in original packaging.
For products where hygiene is essential, items must be properly cleaned before being returned.

Non-Returnable Items:
For hygiene reasons, we cannot accept returns for:

  • Underwear and lingerie
  • Tights
  • Certain skincare and personal care products

Return Process
To request a return, please contact us at support@loiramae.com with:

  • Your order number
  • The reason for the return
  • A photo of the product (if damaged or defective)
  • Your contact information

Our support team will provide further instructions.

Refunds

Procedure:
Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund.

If approved, the refund will be issued to your original payment method within 30 days.

Delayed or Missing Refunds:
If you have not received your refund after 30 days:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times may vary).
  3. If the refund is still not visible, contact us at info@lioramae.com.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping.
  • We strongly recommend using a tracked shipping service.
    We are not responsible for lost or untraceable returns.
  • At this time, returns must be shipped to China, and return shipping costs typically start from $30 USD, to be paid by the customer.

Exceptions
Defective or Incorrect Items:
If you receive an item that is defective or incorrect, we will send a free replacement.

If the replacement is also defective or incorrect, a full refund will be issued.

Order Cancellations:
Orders cannot be cancelled once placed, as processing begins automatically.

For any questions, contact us at info@lioramae.com.

Shipping & Delivery Information – Liora Mae

Processing Time
Orders require 1–3 business days to be processed.
Orders placed on Friday evening or during weekends may require additional time.

Delivery Time
Once shipped, the estimated delivery time is 6–12 business days.
In some cases, delivery may take up to 30 days, depending on global logistics, seasonal volume, or holidays.

How to Place an Order

  1. Select your product and click “Add to Cart.”
  2. Confirm the correct variant(s), then click “Checkout.”
  3. Enter your shipping information and verify accuracy.
  4. Review the shipping page (delivery is free).
  5. Continue to payment by selecting your preferred payment method.
  6. Click “Complete Order” and follow your payment provider’s instructions.

Payment Methods
All payments are processed securely with SSL encryption.

We currently accept:

  • Visa
  • Mastercard
  • American Express

Free Shipping
We offer free worldwide home delivery on all orders — with no minimum spend required.

Order Handling and Sustainability
To maintain competitive pricing and reduce environmental waste, we sometimes consolidate shipments when possible.
This approach helps reduce packaging waste and supports more sustainable logistics.

Important Notice
Due to high seasonal demand and global shipping delays, some orders may take longer than usual.
We appreciate your patience and understanding — we are working hard to ship your items as quickly as possible.

If you require same-day shipping or have urgent delivery needs, please contact our support team at: 📧 info@loiramae.com

We will do our best to assist.